Posted on

Re: [SimplePractice Customer Success] (#6386506)

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Just wanted to check if that was the =
information you where looking for?


On Feb 9, 2026, at 1:48=E2=80=AFPM, Roger Peters =
<> wrote:


Do =
you mean this

Sign In – =
Account
secure.simplepractice.com

<apple-touch-icon-preco=
mposed.png>

https://secure.simplepractice.com/client=
s/a6b918397d869d5d/overview?trackingSource=3Dsearch

On Feb 9, 2026, at 1:40=E2=80=AFPM, Amanda S =
<> wrote:


##- Please type your reply above =
this line -##

Your email (#6386506) has been updated.

The SimplePractice Customer =
Success Team sent you a new message. To maintain the highest level of =
security, we ask that you log into your secure portal to respond to or =
update this request: Your =
unique SimplePractice portal.


3D""

Amanda S. (SimplePractice Customer =
Success) 

Feb 9, =
2026, 1:40=E2=80=AFPM PST 

Hi Roger, 
 
I understand you have =
questions about an erroneous client =
payment.

 
To aid us in investigating this, please =
reply to this email with the secure client URL located at the top of =
your browser when viewing the client=E2=80=99s =
profile:
 

 
You can copy =
and paste the secure URL into your reply in this email thread. You don’t =
need to create a new help request for this as the URL is a secure form =
of sharing a specific client’s file with us. If you have additional =
clarifying details, this is the best time to let us know so we can help =
you as quickly as possible.
 
For more information, see Sharing a secure URL with your help =
request
.
 
Once we have this information from =
you, one of my colleagues will reach back out via email as soon as =
possible.
 
Best,

Amanda S.
Product Specialist – =
Billing & Payments

Did you =
know that you can get $200 by referring colleagues?

Earn a $200 =
credit by referring your colleagues


This =
email is a service from SimplePractice Customer Success. Delivered =
by Zendesk

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